Shipping & Payment

The Mad Chandler strives to keep you as a customer for life. If you have any questions regarding orders, delivery, custom orders, please email us at sales@themadchandler.ca .

The Mad Chandler is dedicated to providing the best possible customer service, and we will keep in touch, with quick responses to any inquiry, or any issue.

 

We would love to hear from you!

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Shipping:

 

Orders are shipped using Canada Post. The Mad Chandler endeavors to ship within 2 business days after receiving payment.

All orders will be shipped to the address you mentioned in your order, unless otherwise specified. Please verify your address is correct upon checkout to avoid delays in shipping.

As The Mad Chandler is dedicated to providing the best possible customer service, and we will advise of any inventory or delivery issues.

 

We welcome any U.S. or overseas order, please email us at sales@themadchandler.ca  with the information such as products you are interested, quantity and delivery address, and The Mad Chandler will contact you once we have the quotation ready for your confirmation. 

International buyers are responsible for any and all applicable V.A.T., G.S.T., customs and duties fees, and taxes associated with their purchase. These charges are in addition to shipping. Please email us at sales@themadchandler.ca  with your inquiry.

 

We take care to package your items with care to ensure your items reach you safely.

Orders are shipped by Canada Post,  unless previously discussed. If you receive an item that is damaged and it is obvious it occurred during handling by the carrier, you as the receiver are responsible for filing a claim with the carrier.

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Payment:

 

Payment accepted via PayPal or Square and is processed at the time of ordering. Prompt payment is appreciated. If payment for goods is not received within 7 days, your order will be canceled by The Mad Chandler.

 

 If you find that you need to cancel an order, please let us know as soon as possible. If your order has already shipped, cancellation is not possible, but we would be pleased to discuss the possible return or exchange of your order

 

PayPal and Square are a secure online payment processing company. The Mad Chandler will never see your credit card or payment information. You do not need to have a PayPal or Square account to submit a payment as PayPal and Square accepts most credit cards.

 

As The Mad Chandler is a very small company specializing in hand- poured soy candles, we are not required to collect sales tax - for everyone's benefit!

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Refunds and Exchanges:

 

The Mad Chandler wants you to be completely happy with your order, the products and our customer service. If, for some reason you are not completely satisfied, please email us at sales@themadchandler.ca with any concerns and we will address any situation promptly.

 

Given the nature of our goods, returns and exchanges will be handled on a case-by-case basis. Generally, items must be in the same, unused condition as when purchased. 

 

If you are unsatisfied for any reason, we will issue a full refund less original shipping or exchange the items within 30 days of original receipt. Please note the buyer is responsible for all shipping charges. Refunds will be issued once items have been received and inspected. We reserve the right to deny returns if the item has been used and is no longer in sellable condition. When returning items to us, you are advised to obtain proof of shipment, as The Mad Chandler cannot accept responsibility for returns lost in transit.

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Custom Orders:

 

Yes, we do, however, there will be a minimum order requirement. Please use the “contact us” form to let us know your needs, we will then be able to give you a quotation based on your preferred ingredients and quantity.

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Wholesale Accounts, Consignment Accounts or Large Orders:

 

We welcome all inquiries about wholesale accounts, consignment accounts and large orders. Please email us at sales@themadchandler.ca with any details regarding wholesale accounts, consignment accounts and large orders.